Thursday, January 31, 2013

Comcast does good, alternate title: "I'll eat my hat now"


The Comcast saga that began yesterday....

Once I ended up on the line with Chris out of the York, PA. center, service improved dramatically.  Not only did he decipher all the issues, but then he made it happen.  

This afternoon, a guy named 'Darin' shows up, does a monkey climb up the pole, and then growls meaningfully at both the modem and cable box.  Both boxes whimpered in fear and began working at once.

So...... no contract, pricing that's not totally blood curdling, internet speeds roughly 10x better than Frontier, and at least two people in the company who have a clue.

It would appear that Comcast is making efforts to not be the worst company in the world.

So far..... okay.

Now..... put Chris in charge of customer service for the whole company, and let him fire that idiot who transferred me to billing in California.

3 comments:

ComcastCares1 said...

So happy that this is now addressed. If you need more help in the future, we are here to help.

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

Old NFO said...

Good luck with keeping it working... sigh

Fred said...

I'd wager that having a blog improved the service response considerably. Those dependent upon non-wide-area communication channels will continue to get the short end of the stick, be it Comcast, Maytag or Jet Blue.