Aristo! Aristo! A la lanterne!: Comcast.... sucks

Wednesday, January 30, 2013

Comcast.... sucks

Oh... I knew what I was getting myself into. After all.... Comcast.

I took a shot at it. Signed up, ordered the box and install kit..... hooked it up today.... all well and fine right up till it came to get it activated. What followed was an Orwellian tromp through the most ungodly screwed up customer service swamp that exists in the world today.

Five phone calls, one on-line chat, five separate 'transfers', three hang ups, SIX different wild ass guesses why the brand new stuff wont activate.

The last joker told me he was 'Probably the best tech in the company', and promised to call me back, and told me he knew exactly what needed to happen.... and then promptly hung up on me.

Somewhere along the line, I got one of them to admit my order had been mysteriously cancelled, my account was in limbo, and YES, I could probably just throw all this gear in the trash and forget Comcast .... since they lost the order and all.

4 comments:

ComcastCares1 said...: Hi there!

I work for Comcast. I just want to leave a note to express my apologies for the unacceptable experience.

I will reach out to my local contacts to ensure that this is addressed for you. Please feel free to contact me, include your account and contact info as well as the link to this page.

Thanks,

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com; January 30, 2013 at 6:10 PM
Carteach said...: To be fair, the last guy called back and I believe he might have been on his way to fixing this..... until we got cut off again.; January 30, 2013 at 6:38 PM
Carteach said...: And...... he called back.

Chris out of the York office. Perhaps the only person I spoke to all afternoon who had a clue, and might make this work.; January 30, 2013 at 6:53 PM
Old NFO said...: Good luck... That is ALL I will say...; January 30, 2013 at 11:39 PM

Robert Heinlein

"Do not confuse "duty" with what other people expect of you; they are utterly different. Duty is a debt you owe to yourself to fulfill obligations you have assumed voluntarily. Paying that debt can entail anything from years of patient work to instant willingness to die. Difficult it may be, but the reward is self-respect.

But there is no reward at all for doing what other people expect of you, and to do so is not merely difficult, but impossible. It is easier to deal with a footpad than it is with the leech who wants "just a few minutes of your time, please — this won't take long." Time is your total capital, and the minutes of your life are painfully few. If you allow yourself to fall into the vice of agreeing to such requests, they quickly snowball to the point where these parasites will use up 100 percent of your time — and squawk for more!
So learn to say No — and to be rude about it when necessary.
Otherwise you will not have time to carry out your duty, or to do your own work, and certainly no time for love and happiness. The termites will nibble away your life and leave none of it for you.

(This rule does not mean that you must not do a favor for a friend, or even a stranger. But let the choice be yours. Don't do it because it is "expected" of you.)"

We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness. — That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed, — That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it, and to institute new Government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness.