Wednesday, January 30, 2013
Oh... I knew what I was getting myself into. After all.... Comcast.
I took a shot at it. Signed up, ordered the box and install kit..... hooked it up today.... all well and fine right up till it came to get it activated. What followed was an Orwellian tromp through the most ungodly screwed up customer service swamp that exists in the world today.
Five phone calls, one on-line chat, five separate 'transfers', three hang ups, SIX different wild ass guesses why the brand new stuff wont activate.
The last joker told me he was 'Probably the best tech in the company', and promised to call me back, and told me he knew exactly what needed to happen.... and then promptly hung up on me.
Somewhere along the line, I got one of them to admit my order had been mysteriously cancelled, my account was in limbo, and YES, I could probably just throw all this gear in the trash and forget Comcast .... since they lost the order and all.