Wednesday, January 30, 2013

Comcast.... sucks

Oh... I knew what I was getting myself into.  After all.... Comcast.

I took a shot at it.  Signed up, ordered the box and install kit..... hooked it up today.... all well and fine right up till it came to get it activated.  What followed was an Orwellian tromp through the most ungodly screwed up customer service swamp that exists in the world today.

Five phone calls, one on-line chat, five separate 'transfers', three hang ups, SIX different wild ass guesses why the brand new stuff wont activate.  

The last joker told me he was 'Probably the best tech in the company', and promised to call me back, and told me he knew exactly what needed to happen.... and then promptly hung up on me.

Somewhere along the line, I got one of them to admit my order had been mysteriously cancelled, my account was in limbo, and YES, I could probably just throw all this gear in the trash and forget Comcast .... since they lost the order and all.


ComcastCares1 said...

Hi there!

I work for Comcast. I just want to leave a note to express my apologies for the unacceptable experience.

I will reach out to my local contacts to ensure that this is addressed for you. Please feel free to contact me, include your account and contact info as well as the link to this page.


Mark Casem
Comcast Corp.
National Customer Operations

Carteach said...

To be fair, the last guy called back and I believe he might have been on his way to fixing this..... until we got cut off again.

Carteach said...

And...... he called back.

Chris out of the York office. Perhaps the only person I spoke to all afternoon who had a clue, and might make this work.

Old NFO said...

Good luck... That is ALL I will say...