Med harpy: "Did you fill out the on-line information?"
Me: "Nope"
Med harpy "We need that information. You should fill those out every time".
Me: "If you wanted it filled filled out, then your IT zombies should not have changed it to be so aggravating and difficult".
Med harpy: "What do you mean?"
Me: "Last visit the online stuff was fast and easy. This time its 3 times longer and requires detailed insurance info that I am 100% sure you already have in your system. On top of that, I KNOW you are about to ask me to verify every bit line by line. Let me ask you... does your group track the effectiveness of your on-line forms?"
Med harpy: "I..I... don't think so?"
Me: "Well, that is one way to avoid blame for blatant administrative failures. No metrics equals no responsibility, huh?"
Med harpy: (sputter sputter sputter)....
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