Saturday, February 22, 2025

I'm not nice before coffee...

Med harpy:  "Did you fill out the on-line information?"

Me: "Nope"

Med harpy "We need that information.  You should fill those out every time".

Me: "If you wanted it filled filled out, then your IT zombies should not have changed it to be so aggravating and difficult".

Med harpy: "What do you mean?"

Me: "Last visit the online stuff was fast and easy.  This time its 3 times longer and requires detailed  insurance info that I am 100% sure you already have in your system. On top of that, I KNOW you are about to ask me to verify every bit line by line. Let me ask you... does your group track the effectiveness of your on-line forms?"

Med harpy: "I..I... don't think so?"

Me:  "Well, that is one way to avoid blame for blatant administrative failures.  No metrics equals no responsibility, huh?"

Med harpy:  (sputter sputter sputter)....


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