W: 312.8 BS: 102
Le Doc reports I do not have cancer. I'm just ugly.
Taxi- Laundry
Dishes 1- Dishes 2?
- Vacuum
Bake bread- Get weedeater going?
- Get mower going?
- ?
Wellspan medical silliness. I received an E-mail saying I had a huge outstanding bill and would I like to set a payment schedule. Not a word was said about what the bill was for, or why I even had one when I have double insurance. Hint: I never get medical bills.
Investigating why, which they did not make easy, I found it was a charge for a medical test that insurance didn't pay. Why didn't insurance pay? Because Wellspan had flipped my primary and secondary insurance and tossed everything into a cocked hat.
One sternly worded e-mail back. "Insurance didn't pay because you people changed my information. Insurance XXXX has never been primary. I want to know who changed my patient data. You do track when and who changes patient data, don't you?"
A day later "I expected a response by now. Do I need to escalate to get a response on this serious issue?"
Yesterday "So sorry, all fixed, we think the system autoflipped (????????) the insurance because it's a new year (and swamp gas on Jupiter's moons caught fire)".
My response today: "Two Wellspan messages on the same day. 1) Telling me the billing issue has been fixed, and 2) My doctor telling me I do not have cancer. Going to call that a good day. Thank you for fixing the issue, and I feel so very sorry for you folks. Having a computer system that randomly and arbitrarily changes patient data without human input must be a legal nightmare for you. I'll be sure to check my own medical data very closely indeed, and advise all my doctors of the issue. Best of luck to you!"
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