Out to dinner tonight with Princess and a close friend. The restaurant of choice was 'El Rodeo'; Food wise, one of the best Mexican restaurants in our area.
Tonight... the service was not so good. Food was late, drinks were late, and one dinner had to be taken back as it was the wrong dish. A mitigating factor: they were busy as hell (like I said... the food is excellent). A non-mitigating factor, they are always busy as hell on Saturday night, and just plain busy every other night. There are no surprises here.
I was willing to pass on the slower than usual service. As I said, excellent food, very busy, and no surprises here. The real issue came when it was time to pay the bill and get out. It was darn near impossible to do!
You see, they have one cashier, and she has other duties too it seems. When I got there to pay, the line was already six couples long and not moving. Soon, the line stretched half way across the restaurant, and not moving.
Looking ahead, I could see Princess Valium on the register had paused to answer the phone. It must have been a difficult call, as she could do nothing but speak on the phone. One minute... two minutes... and now the line is literally all the way across the large restaurant and not moving.
At that point, I am half pissed, and half feeling sorry for the woman at the register. She is clearly overburdened beyond reason..... right? Everyone is unfairly getting mad at this woman, while the little manager dude scurried away long ago... right? It was about then the customer in line behind me chimes in: "I don't know why she is one the phone, this place doesn't take reservations".
EXCUSE ME? They don't take reservations here?!?! Then what the hell is she doing on the phone this long??
With that, I had achieved full pissed. I put away my credit card and asked Princess for some cash (suits me right for going out without a pocket full). I abandoned the line and went in search of little manager dude. Hunting the restaurant, I finally found him just exiting the kitchen.
'HEY YOU! HOLD IT RIGHT THERE!' (in my teacher voice).
Little manager dude turned in shock and looked at me... or rather... looked up at me. He was about five foot nothing, and I am six feet plus.... and wide.... and clearly unhappy. I shoved my bill and the cash into his hand.
"I am TIRED of having my time WASTED! GET OUT THERE, GET YOUR CASHIER OFF THE PHONE, and TAKE CARE OF YOUR CUSTOMERS!!!!" (Again, in teacher voice, which doubles as a PA system).
I then turned and quietly and politely made my way out of the restaurant. Judging by the looks from those in line, I suspect my words were heard all the way to the front of the restaurant.
Oh... we didn't stiff the waitress. The tip was not as good as we usually do, but not bad either.
So... was I out of line?