Tuesday, August 17, 2010

Comcast sucketh

Internet down at the house (again). Long term this time, it seems.

3 comments:

Customer.Connect.Melissa said...

Hi there.

Sorry for the internet trouble. I'd like to help get this fixed for you. Please email our team at the address below. We're here if ever you need us.


Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa

Carteach0 said...

Well..... Comcast has people with time to browse for folks who are vocally unhappy with them. Isn't that.... special.

Shame the company has no time or people to actually give reasonable service.

I called today about getting Comcast service at our home, as it's one of two choices available. The Comcast rep could not tell me what my bill would be, nor how many WEEKS it would be to get installation... till AFTER I signed up and gave my credit card information.

Frontier, on the other hand, gave me an exact amount, an exact day for installation, and is providing a wireless router on which we may use any computer we please, as may any guest we have staying with us.... at no extra charge.

Take a wild guess which ISP we have decided to go with?

TM Lutas said...

Comcast actually does a reasonable job at my house. Of course we're paying for the business service so perhaps its just a problem of mismatch between what you expect and what you pay for.