"Talking to myself again...": Frontier Vs Comcast

Tuesday, August 24, 2010

Frontier Vs Comcast

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We shared Comcast with a neighbor. The service failed. Comcast's estimated time to get a service person out? Three weeks.

Frontier Communications estimated time to set us up with a whole new service? Two weeks.

The choice is between bad service and bad service....

We await Frontier, who has only to hand us the modem and flip an electronic switch at their station, yet even that will take two weeks.

Sigh.....

6 comments:

Customer.Connect.Melissa said...: Hi There. Sorry to hear about the problems w/ Comcast. If you would like assistance in getting someone out there sooner, please contact our team. We'll make that happen for you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa; August 24, 2010 at 2:43 PM
Carteach0 said...: Melissa,

While I am glad Comcast takes the time to search web sites and respond to negative comments, I will not be contacting 'The Team'.
Frankly, I should not have to make a special request just to get reasonable service.

When I called Comcast to ask about arranging service, I had two simple questions. Exactly what would my monthly bill be, and ROUGHLY how long would it take to get installation. The Comcast phone rep was unable to answer either question... in any way at all. If fact, she stated she had access to nothing more than I did on your web site.

So.... in order to find out total charges, or even how long it will take to become a customer, I have to sign up and give Comcast my credit card information?

Comcast earns it's reputation for customer service, good or bad.

Melissa, would you like to impress me regarding Comcast's customer service? Tell me that issue is fixed, and your phone reps now have the ability to reliably tell folks what their bill will be, and how long service will take.; August 24, 2010 at 3:33 PM
Everett said...: Is satellite out of the question in your locale? If I had to deal with all those types of idiots, I'd probably be in a jail cell somewhere!

Hope it gets better!; August 24, 2010 at 7:53 PM
Carteach0 said...: Sat-com is a might bit pricey.; August 24, 2010 at 7:54 PM
Ted Amadeus said...: Get ready for a whole new experience in "suck"!; August 25, 2010 at 5:47 AM
Anonymous said...: It always amazes me how much money companies like Frontier and Comcast waste on staff whose function is merely to propagate the false impression they offer good service, while the whole time the actual staff that interacts with customers is either completely incompetent or powerless to do any good.

Trolling the web searching for complaints is misdirected effort by these companies.

These companies need to 'train and retain' competent, educated people and then give them the power to do good. Being able to tell customers how much their bill will be should be top priority, followed by timely, competent installation and service.

"Train and retain."

"Train and retain."; November 29, 2011 at 12:38 PM

Robert Heinlein

"Do not confuse "duty" with what other people expect of you; they are utterly different. Duty is a debt you owe to yourself to fulfill obligations you have assumed voluntarily. Paying that debt can entail anything from years of patient work to instant willingness to die. Difficult it may be, but the reward is self-respect.

But there is no reward at all for doing what other people expect of you, and to do so is not merely difficult, but impossible. It is easier to deal with a footpad than it is with the leech who wants "just a few minutes of your time, please — this won't take long." Time is your total capital, and the minutes of your life are painfully few. If you allow yourself to fall into the vice of agreeing to such requests, they quickly snowball to the point where these parasites will use up 100 percent of your time — and squawk for more!
So learn to say No — and to be rude about it when necessary.
Otherwise you will not have time to carry out your duty, or to do your own work, and certainly no time for love and happiness. The termites will nibble away your life and leave none of it for you.

(This rule does not mean that you must not do a favor for a friend, or even a stranger. But let the choice be yours. Don't do it because it is "expected" of you.)"

We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness. — That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed, — That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it, and to institute new Government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness.