"Talking to myself again...": Frontier Vs Comcast

Tuesday, August 24, 2010

Frontier Vs Comcast

.
We shared Comcast with a neighbor. The service failed. Comcast's estimated time to get a service person out? Three weeks.

Frontier Communications estimated time to set us up with a whole new service? Two weeks.

The choice is between bad service and bad service....

We await Frontier, who has only to hand us the modem and flip an electronic switch at their station, yet even that will take two weeks.

Sigh.....

6 comments:

Customer.Connect.Melissa said...: Hi There. Sorry to hear about the problems w/ Comcast. If you would like assistance in getting someone out there sooner, please contact our team. We'll make that happen for you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa; August 24, 2010 at 2:43 PM
Carteach0 said...: Melissa,

While I am glad Comcast takes the time to search web sites and respond to negative comments, I will not be contacting 'The Team'.
Frankly, I should not have to make a special request just to get reasonable service.

When I called Comcast to ask about arranging service, I had two simple questions. Exactly what would my monthly bill be, and ROUGHLY how long would it take to get installation. The Comcast phone rep was unable to answer either question... in any way at all. If fact, she stated she had access to nothing more than I did on your web site.

So.... in order to find out total charges, or even how long it will take to become a customer, I have to sign up and give Comcast my credit card information?

Comcast earns it's reputation for customer service, good or bad.

Melissa, would you like to impress me regarding Comcast's customer service? Tell me that issue is fixed, and your phone reps now have the ability to reliably tell folks what their bill will be, and how long service will take.; August 24, 2010 at 3:33 PM
Everett said...: Is satellite out of the question in your locale? If I had to deal with all those types of idiots, I'd probably be in a jail cell somewhere!

Hope it gets better!; August 24, 2010 at 7:53 PM
Carteach0 said...: Sat-com is a might bit pricey.; August 24, 2010 at 7:54 PM
Ted Amadeus said...: Get ready for a whole new experience in "suck"!; August 25, 2010 at 5:47 AM
Anonymous said...: It always amazes me how much money companies like Frontier and Comcast waste on staff whose function is merely to propagate the false impression they offer good service, while the whole time the actual staff that interacts with customers is either completely incompetent or powerless to do any good.

Trolling the web searching for complaints is misdirected effort by these companies.

These companies need to 'train and retain' competent, educated people and then give them the power to do good. Being able to tell customers how much their bill will be should be top priority, followed by timely, competent installation and service.

"Train and retain."

"Train and retain."; November 29, 2011 at 12:38 PM

By Joe the Plumber.....

Tax his land,
Tax his bed,
Tax the table,
At which he's fed.

Tax his tractor,
Tax his mule,
Teach him taxes
Are the rule.

Tax his work,
Tax his pay,
He works for
peanuts anyway!

Tax his cow,
Tax his goat,
Tax his pants,
Tax his coat.

Tax his ties,
Tax his shirt,
Tax his work,
Tax his dirt.

Tax his tobacco,
Tax his drink,
Tax him if he
Tries to think.

Tax his cigars,
Tax his beers,
If he cries
Tax his tears.

Tax his car,
Tax his gas,
Find other ways
To tax his ass.

Tax all he has
Then let him know
That you won't be done
Till he has no dough.

When he screams and hollers;
Then tax him some more,
Tax him till
He's good and sore.

Then tax his coffin,
Tax his grave,
Tax the sod in
Which he's laid...

Put these words
Upon his tomb,
'Taxes drove me
to my doom....'

When he's gone,
Do not relax,
Its time to apply
The inheritance tax.

Accounts Receivable Tax
Building Permit Tax
CDL license Tax
Cigarette Tax
Corporate Income Tax
Dog License Tax
Excise Taxes
Federal Income Tax
Federal Unemployment Tax (FUTA)
Fishing License Tax
Food License Tax
Fuel Permit Tax
Gasoline Tax (currently 44.75 cents per gallon)
Gross Receipts Tax
Hunting License Tax
Inheritance Tax
Inventory Tax
IRS Interest Charges IRS Penalties (tax on top of tax)
Liquor Tax
Luxury Taxes
Marriage License Tax
Medicare Tax
Personal Property Tax
Property Tax
Real Estate Tax
Service Charge Tax
Social Security Tax
Road Usage Tax
Recreational Vehicle Tax
Sales Tax
School Tax
State Income Tax
State Unemployment Tax (SUTA)
Telephone Federal Excise Tax
Telephone Federal Universal Service Fee Tax
Telephone Federal, State and Local Surcharge Taxes
Telephone Minimum Usage Surcharge Tax
Telephone Recurring and Nonrecurring Charges Tax
Telephone State and Local Tax
Telephone Usage Charge Tax
Utility Taxes
Vehicle License Registration Tax
Vehicle Sales Tax
Watercraft Registration Tax
Well Permit Tax
Workers Compensation Tax

STILL THINK THIS IS FUNNY?
Not one of these taxes existed 100 years ago, & our nation was the most prosperous in the world.
We had absolutely no national debt, had the largest middle class in the world, and Mom, if agreed, stayed home to raise the kids.

What in the heck happened?

I have this philosophy.... All humans are faced with a choice.

They can become students of human nature, trying to recognize the good and bad within themselves... or they can choose to ignore human nature, and act simply on drives, desires, and instincts. The former is what sets mankind aside from animals, and the latter is to act as an animal.

Making the first choice is harder, more complicated, and creates a difficult path to follow... for it's the basis of knowing right from wrong. There are those who study human nature, and themselves, and actively try to better themselves and do what is right. There are others... people who study human nature, note the flaws inherent to the unthinking herd, and use them as a means to control.

There is no danger greater than the refusal to see, and to think. Doing so leaves one a pawn to anyone awake, aware, and driven to power over others.

Robert Heinlein

"Do not confuse "duty" with what other people expect of you; they are utterly different. Duty is a debt you owe to yourself to fulfill obligations you have assumed voluntarily. Paying that debt can entail anything from years of patient work to instant willingness to die. Difficult it may be, but the reward is self-respect.

But there is no reward at all for doing what other people expect of you, and to do so is not merely difficult, but impossible. It is easier to deal with a footpad than it is with the leech who wants "just a few minutes of your time, please — this won't take long." Time is your total capital, and the minutes of your life are painfully few. If you allow yourself to fall into the vice of agreeing to such requests, they quickly snowball to the point where these parasites will use up 100 percent of your time — and squawk for more!
So learn to say No — and to be rude about it when necessary.
Otherwise you will not have time to carry out your duty, or to do your own work, and certainly no time for love and happiness. The termites will nibble away your life and leave none of it for you.

(This rule does not mean that you must not do a favor for a friend, or even a stranger. But let the choice be yours. Don't do it because it is "expected" of you.)"

We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness. — That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed, — That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it, and to institute new Government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness.