Tuesday, August 24, 2010

Frontier Vs Comcast

We shared Comcast with a neighbor. The service failed. Comcast's estimated time to get a service person out? Three weeks.

Frontier Communications estimated time to set us up with a whole new service? Two weeks.

The choice is between bad service and bad service....

We await Frontier, who has only to hand us the modem and flip an electronic switch at their station, yet even that will take two weeks.



Customer.Connect.Melissa said...

Hi There. Sorry to hear about the problems w/ Comcast. If you would like assistance in getting someone out there sooner, please contact our team. We'll make that happen for you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations

Carteach0 said...


While I am glad Comcast takes the time to search web sites and respond to negative comments, I will not be contacting 'The Team'.
Frankly, I should not have to make a special request just to get reasonable service.

When I called Comcast to ask about arranging service, I had two simple questions. Exactly what would my monthly bill be, and ROUGHLY how long would it take to get installation. The Comcast phone rep was unable to answer either question... in any way at all. If fact, she stated she had access to nothing more than I did on your web site.

So.... in order to find out total charges, or even how long it will take to become a customer, I have to sign up and give Comcast my credit card information?

Comcast earns it's reputation for customer service, good or bad.

Melissa, would you like to impress me regarding Comcast's customer service? Tell me that issue is fixed, and your phone reps now have the ability to reliably tell folks what their bill will be, and how long service will take.

Everett said...

Is satellite out of the question in your locale? If I had to deal with all those types of idiots, I'd probably be in a jail cell somewhere!

Hope it gets better!

Carteach0 said...

Sat-com is a might bit pricey.

Ted Amadeus said...

Get ready for a whole new experience in "suck"!

Anonymous said...

It always amazes me how much money companies like Frontier and Comcast waste on staff whose function is merely to propagate the false impression they offer good service, while the whole time the actual staff that interacts with customers is either completely incompetent or powerless to do any good.

Trolling the web searching for complaints is misdirected effort by these companies.

These companies need to 'train and retain' competent, educated people and then give them the power to do good. Being able to tell customers how much their bill will be should be top priority, followed by timely, competent installation and service.

"Train and retain."

"Train and retain."