Wednesday, June 8, 2011
Delta airlines...... just fell off my list
A US based airline charged homecoming troops for extra bags. Charged them a LOT.
I don't care what their company policy is. If this situation didn't rate a phone call to a vastly superior manager, then it tells me all I need to know about Delta and the people they hire for agents. They hire idiots to man their desks and write their policies.
Where else do they hire idiots to work?
Yes, I know they 'changed their policy' once 200,000 people viewed what the soldiers had to say on YouTube. They should have thought that out ahead of time. Saying "Whoops, we are really sorry we got caught being incredibly stupid!" doesn't make it all okay.
I have a long flight coming up.
It's not with Delta.
The airline I am flying with has a simple baggage policy for troops coming to and from deployment. NO EXTRA CHARGES AT ALL.
It's not Delta.