Wednesday, June 8, 2011

Delta airlines...... just fell off my list

A US based airline charged homecoming troops for extra bags. Charged them a LOT.
I don't care what their company policy is. If this situation didn't rate a phone call to a vastly superior manager, then it tells me all I need to know about Delta and the people they hire for agents. They hire idiots to man their desks and write their policies.

Where else do they hire idiots to work?

Yes, I know they 'changed their policy' once 200,000 people viewed what the soldiers had to say on YouTube. They should have thought that out ahead of time. Saying "Whoops, we are really sorry we got caught being incredibly stupid!" doesn't make it all okay.

I have a long flight coming up.

It's not with Delta.

The airline I am flying with has a simple baggage policy for troops coming to and from deployment. NO EXTRA CHARGES AT ALL.

It's not Delta.


TenMile said...

I'm probably incorrect, but wasn't Delta the one taken over and now managed by Unions?

Suz said...

Ten-mile - that would be United, and probably several others.

This was the dumbest business decision I've seen in a long long time. It will be years (if ever) before they can bring back enough customers to pay for this.

TenMile said...

'Kay, thanks. I'd forgotten which.

Old NFO said...

I've not been on Delta in 22 years, since I got s**t on by them while still on active duty... And FYI, since I fly United (a LOT), they do NOT charge Soldiers, Sailors, Airmen or Marines for extra bags.

TenMile said...

I felt a bit embarassed about my comment of the Delta/Unions (being anti-union as I am) and sought out why I'd even associated the two:

is a brief history site for Delta.

In 1982 the employees collected money (30 Million), bought an airplane and gave it to the company.

In 2008 after the Chpt 11 re-organization, the company gave the employees 15 percent of the new stock.