Aristo! Aristo! A la lanterne!: Delta airlines...... just fell off my list

Wednesday, June 8, 2011

Delta airlines...... just fell off my list

A US based airline charged homecoming troops for extra bags. Charged them a LOT.
I don't care what their company policy is. If this situation didn't rate a phone call to a vastly superior manager, then it tells me all I need to know about Delta and the people they hire for agents. They hire idiots to man their desks and write their policies.

Where else do they hire idiots to work?

Yes, I know they 'changed their policy' once 200,000 people viewed what the soldiers had to say on YouTube. They should have thought that out ahead of time. Saying "Whoops, we are really sorry we got caught being incredibly stupid!" doesn't make it all okay.

I have a long flight coming up.

It's not with Delta.

The airline I am flying with has a simple baggage policy for troops coming to and from deployment. NO EXTRA CHARGES AT ALL.

It's not Delta.

5 comments:

TenMile said...: I'm probably incorrect, but wasn't Delta the one taken over and now managed by Unions?; June 8, 2011 at 4:14 PM
Unknown said...: Ten-mile - that would be United, and probably several others.

This was the dumbest business decision I've seen in a long long time. It will be years (if ever) before they can bring back enough customers to pay for this.; June 8, 2011 at 5:37 PM
TenMile said...: 'Kay, thanks. I'd forgotten which.; June 8, 2011 at 5:51 PM
Old NFO said...: I've not been on Delta in 22 years, since I got s**t on by them while still on active duty... And FYI, since I fly United (a LOT), they do NOT charge Soldiers, Sailors, Airmen or Marines for extra bags.; June 8, 2011 at 6:40 PM
TenMile said...: I felt a bit embarassed about my comment of the Delta/Unions (being anti-union as I am) and sought out why I'd even associated the two:

http://news.delta.com/index.php?s=18&cat=39

is a brief history site for Delta.

In 1982 the employees collected money (30 Million), bought an airplane and gave it to the company.

In 2008 after the Chpt 11 re-organization, the company gave the employees 15 percent of the new stock.; June 9, 2011 at 6:47 AM

Robert Heinlein

"Do not confuse "duty" with what other people expect of you; they are utterly different. Duty is a debt you owe to yourself to fulfill obligations you have assumed voluntarily. Paying that debt can entail anything from years of patient work to instant willingness to die. Difficult it may be, but the reward is self-respect.

But there is no reward at all for doing what other people expect of you, and to do so is not merely difficult, but impossible. It is easier to deal with a footpad than it is with the leech who wants "just a few minutes of your time, please — this won't take long." Time is your total capital, and the minutes of your life are painfully few. If you allow yourself to fall into the vice of agreeing to such requests, they quickly snowball to the point where these parasites will use up 100 percent of your time — and squawk for more!
So learn to say No — and to be rude about it when necessary.
Otherwise you will not have time to carry out your duty, or to do your own work, and certainly no time for love and happiness. The termites will nibble away your life and leave none of it for you.

(This rule does not mean that you must not do a favor for a friend, or even a stranger. But let the choice be yours. Don't do it because it is "expected" of you.)"

We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness. — That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed, — That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it, and to institute new Government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness.